Career Opportunities
Banquet Captain
Performing food and drink serving duties at dinners and special events while interacting with guests in a positive, friendly and efficient manner
Requirements:
- Customer-Service: Banquet Captains have to interact with customers. Being friendly and courteous is needed.
- Attention to Detail: Banquet captains have to keep their eyes on a lot of elements: food standards, costs, safety, etc.
- Leadership: Banquet captains must be leaders, rallying their team during big events, resolving conflicts and getting the job done.
- Management Skills: Banquet captains not only deal with food, they also have to deal with costs, pricing, creating work schedules and more.
- Problem-Solving Skills: Dealing with employee conflict, irate customers and wrong orders is part of a banquet captain’s job. Being able to come up with a solution quickly is a needed skill.
- Speaking Skills: Banquet captains need to accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.
- Stamina: Banquet captains can expect long days around hot cooking elements, much of it on their feet.
Essential duties and responsibilities
- Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet
- Carrying plates of food on trays and serving guests
- Keep glasses filled; remove each round of plates and replenish utensils
- Perform cleaning tasks and breakdown of service
- Maintain high standards of safety and cleanliness
- Adhere to grooming and appearance standards
Qualification requirements
- High School diploma or equivalent preferred
- Previous waitress, waiter or banquet server experience required
- Excellent oral communication and listening skills
- Ability to follow directions
- Excellent customer service skills
- A banquet server MUST provide their own uniform which consists of a white tuxedo shirt, black bow tie, black pants, black socks and black shoes.
Physical demands and abilities
- Ability to speak and hear
- Close and distance vision
- Frequently walking with some standing at times, possibly extended distances; ability to bend and climb stairs when necessary
- Frequently lift/carry up to 25 lbs.
- Occasionally lift/carry up to 50 lbs.
- Ability to reach with hands and arms in any direction and kneel and stoop repeatedly
Hotel Room Attendant
Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel’s procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
Requirements:
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Empty trash containers and ashtrays.
- Remove all dirty terry and replace with the clean par to the designated layout.
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace facial, toilet tissue and bathroom amenities in correct amount and location.
- Inspect condition of bathrobes and replace soiled/damaged ones.
- Remove dirty bed linen and make up bed with clean linen.
- Replace laundry bags and slips.
- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
- Dust and polish all furniture.
- Realign furniture to the floor plan.
- Responsible for replenishment of guest complimentary water.
- Responsible for the cleanliness and maintenance of his work area.
- Responsible for the Hotel property in the work area.
- Attends to guest calls, guest requests /guest complaints in the area assigned to him.
- Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
- Responsible for following the standard operating procedures.
- Responsible for achieving and exceeding the guest satisfaction score.
- Update status of rooms cleaned on assignment sheet.
- Return and restock cart at end of shift
Banquet Steward
Requirements:
- Ensures all functions must be ready one day (24 hours) in advance.
- Ensures all function orders must be reviewed jointly with the Chief Steward or the Assistant Chief Steward.
- Ensures all silverware, china and glassware are clean and spotless for all functions.
- General service ware checklist must be completed immediately after the Stewarding office receives event order.
- Makes a weekly inventory of all banquet equipment.
- Checks ware washing machine, making sure it is clean and in good condition.
- Operate dishwashing machine, place clean dishes in assigned storage location.
- Clean designated equipment, dispose of kitchen substances (such as grease) and kitchen chemicals properly, empty and clean trash cans, transport garbage containers to dump sites adhere to recycling regulations
- Sweep and mob kitchen floor at the end of each meal period and after each spill.
- Monitor chemicals and water temperature during shift.
- Clean and organize associated work area and kitchen equipment according to procedures to maximize efficiency.
- May assist with other duties as assigned.
Qualifications: High school diploma or equivalent vocational training. Previous experience in position at similar establishment. Required food hygiene awareness/certification or basic training. Requires basic English communication skills, math, and writing skills. Will be required to work nights, weekends, and/or holidays.
Required physical labor abilities and essential desirable bahaviors
- Detailed orientated individual with ability to multi-task
- Ability to maintan a positive attitude working in a fast paced work environment
- Ability to maintain a highly positive and friendly image that will reflct well on hotels overall appearance
- Adaptive and flexible, team player
- Ability to adhere to hotels grooming standards; policy and procedures
- Standing up and moving about in the kitchen or other designated areas
- Carrying of lifting items weighing up to 20 pounds
- Ability to push and pull food transportation equipment
- Ability to handle frequent bending, stretching, stooping, kneeling, and reaching over 8 hour shift period
- Handling objects, products, chemicals, cleaning supplies and utensils
Convention Houseman
The Banquet Houseman completes all room set ups, breakdown and storage of tables, chairs, risers, etc., for special event functions. The Banquet Houseman must be able to follow the Banquet Event Order directions very clearly.
Requirements:
- The Banquet Houseman completes all room set ups, breakdown and storage of tables, chairs, risers, etc., for special event functions. The Banquet Houseman must be able to follow the Banquet Event Order directions very clearly.
- Sets all meeting and event space according to the specifications given by the Conference Planners.
- Makes sure rooms are set to standard, using the setup worksheet and diagrams, before a meeting or event is to begin.
- Reports any maintenance items by completing a Work Order to Maintenance.
- Makes sure all meeting room supplies are fully stocked.
- Refresh and reset meeting rooms after each meeting.
- Assists any guests by answering their questions. If unable to answer, questions find someone who can.
- Work as one team with team members.
- Work in a safe manner and keep all coworkers safe. Ask for help when needed.
- Maintain proper care of equipment and facility.
- Keep storage rooms clean and organized.
- Maintain attendance in compliance with company standards and arrive on time each day as scheduled.
- Be familiar with conference center standard operating procedures.
- Attend team meetings as scheduled.
- Perform all other duties as assigned.
Required Skills
You must possess basic math and language skills, including the ability to follow instructions and communicate effectively (both verbally and in writing). Multitasking, reasoning, problem-solving, and paying attention to detail are desirable, along with the ability to maintain poise in fast-paced, high-stress situations. You should have strong people skills and a yearning to please your customers. Physical requirements include lots of bending, standing, and walking, and the ability to lift up to 100 pounds.
Cooks
We are looking for a skilled Cook to prepare delicious meals according to menu. You will cook dishes that will delight our customers with their taste and timely delivery.
An excellent cook must be able to follow instructions in cooking and delivering well-prepared meals. They must be deft in moving around the kitchen and apt in multi-tasking. Experience in using various ingredients and cooking techniques is also important.
The goal is to help preserve and enhance our reputation so we can expand our clientele.
- Prepare and cook high volume meals.
- Coordinate food preparation, cooking, and presentation with other staff members.
- Create, plan or follow menus and recipes.
- Follow all food handling health and safety guidelines.
Requirements
- Setting up workstations with all needed ingredients and cooking equipment
- Preparing ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
- Cooking food in various utensils or grillers
- Check food while cooking to stir or turn
- Ensure great presentation by dressing dishes before they are served
- Keep a sanitized and orderly environment in the kitchen
- Ensure all food and other items are stored properly
- Check quality of ingredients
- Monitor stock and place orders when there are shortages
Banquet Server
Performing food and drink serving duties at dinners and special events while interacting with guests in a positive, friendly and efficient manner
Essential duties and responsibilities
- Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet
- Carrying plates of food on trays and serving guests
- Keep glasses filled; remove each round of plates and replenish utensils
- Perform cleaning tasks and breakdown of service
- Maintain high standards of safety and cleanliness
- Adhere to grooming and appearance standards
Qualification requirements
- High School diploma or equivalent preferred
- Previous waitress, waiter or banquet server experience required
- Excellent oral communication and listening skills
- Ability to follow directions
- Excellent customer service skills
- A banquet server MUST provide their own uniform which consists of a white tuxedo shirt, black bow tie, black pants, black socks and black shoes.
Physical demands and abilities
- Ability to speak and hear
- Close and distance vision
- Frequently walking with some standing at times, possibly extended distances; ability to bend and climb stairs when necessary
- Frequently lift/carry up to 25 lbs.
- Occasionally lift/carry up to 50 lbs.
- Ability to reach with hands and arms in any direction and kneel and stoop repeatedly
Banquet Bartender
POSITION SUMMARY
Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.
CRITICAL TASK
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Maintain awareness of undesirable persons on property premises.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Address guests’ service needs in a professional, positive, and timely manner.
- Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Assist other employees to ensure proper coverage and prompt guest service.
- Engage guests in conversation regarding their stay, property services, and area attractions/offering
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
General Food and Beverage Services
- Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Assist your and other departments when needed to ensure optimum service to guests.